SaveLix strives to ensure its customers receive satisfying experience with their purchase. However, if for any reason you are dissatisfied with your purchase, you may be eligible for a refund or replacement (exchange) in accordance with the following terms:
ELIGIBILITY FOR RETURNS
You are eligible to request a return and get a refund of any product in your order if:
• The product is damaged in transit;
• The wrong product is delivered to your address;
• The product is in its original packaging, is unopened, and in unused condition;
• You notify us of a refund request within 90 days after order delivery; and
• The purchase is from our website.
RETURN PROCESS
To initiate a return, please contact us at support@savelix.com or use the contact form on our website with your order details, including the order number and reason for return. Please send proof with images for a faster process. We will provide you with instructions on how to proceed with your return.
DAMAGED OR DEFECTIVE PRODUCTS
If your order was damaged in transit, please contact us immediately upon receipt. We will arrange for the return shipping and provide a full refund or replacement at no additional cost to you.
RETURN SHIPPING COSTS
If you are returning the product due to an error on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping costs. If the return is not due to our error (e.g., you changed your mind or ordered the wrong product), you will be responsible for the return shipping costs.
REFUND PROCESSING
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days – unless we mutually agree on another payment method.
CONTACT INFORMATION
For any questions or concerns regarding returns or refunds, please contact us at support@savelix.com or use the contact form on our website.
