Return & Refund Policy
Returns, refunds and exchanges policies and common questions:
WHERE CAN WE REACH YOU?
Our CS team is always available and will respond within 24 hours. Reach them at:
Email: support@savelix.com
To expedite please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.Please also be aware that some companies pose as SaveLix. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be SaveLix.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you are eligible to return your products within the 90 days period covered by our money back guarantee. If you ordered a subscription product, you are eligible to return the products within 30 days of the billing date. Please follow the instructions below:
- Email our support at support@savelix.com
- Follow the instructions provided by our support specialist
- Once your request is approved, you will get a confirmation email with shipping guidelines
I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?
If the purchased product is damaged, reach out to us thru email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:
Subject line: Damaged or Defective product
Order No:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:
MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.
If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order with porch pirate protection
Order No:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.
MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE THE PORCH PIRATE PROTECTION:
We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.
WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method
- Refund to the store credit (if applicable)
LATE OR MISSING REFUNDS
If you have not yet received a refund, please follow these steps to resolve the issue:
1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there is usually a processing period before the refund is posted.
If you have completed these steps and still haven't received your refund, please feel free to contact us at support@savelix.com
Have questions?
Don’t hesitate to email us at support@savelix.com