Shipping Policy
Returns, refunds and exchanges policies and common questions:
Standard Shipping
USA: 7-10 Business
Rest of World: 10-14 Business Days
* Shipping to Alaska and Hawaii may take up to 3 weeks.
FAQ
Please note that we require on average 0 to 5 business days (excluding weekends and holidays) to process your order before shipping it.
Personalized/custom orders can take 4 to 8 business days to process. All orders received on weekdays after 12 pm EST, on weekends or holidays will begin processing the following business day. Rest assured we are doing everything in our power to get your order to you as soon as possible!
Processing time: Order verification, quality check, and packaging before dispatch.
Shipping time: Please note that while our products ship from our warehouses in China, therefore delivery time is based largely on local postal services once they arrive at their destination country.
WHERE CAN I FIND MY TRACKING NUMBER?
An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.
We will be happy to assist you if you haven't received one or your tracking number doesn't work.
HOW CAN I TRACK THE STATUS OF MY ORDER?
After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.
With the tracking number you can track your order on the tracking page we will give to you.
HAVING TROUBLE VIEWING TRACKING UPDATES?
As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do.
With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.
If your order is taking an extremely long time to reach you, please contact us at support@savelix.com and our team will work towards the best solution for you based on your latest tracking information.We appreciate your patience and understanding as we work through this together.
Shipping Delays
Please note that we do not have control over shipping delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control.
Unfortunately, we can’t control how quickly an order arrives once it has left our warehouse.
Possible reasons for carrier shipping delays include:
- The package is awaiting customs inspection in your home country
- The package is awaiting available cargo space on freight aircraft
- Carrier processing center experiencing slowing processing times
- Service disruption due to severe weather conditions
- Increase in delivery volume during the holiday season
MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.
If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order with porch pirate protection
Order No:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.
Have questions?
Don’t hesitate to email us at support@savelix.com